Return & Exchange Policy

At Ink5 we want exchanges to be simple and as easy as possible. Please read the below information carefully, as we have recently updated these policies.

Please note that once an order is placed and paid for, it cannot be canceled. If you must cancel, there will be a 20% restocking fee. Our restocking fee does not apply to damaged goods, or wrong products sent. For more information on restocking fees, see the Exchange and Return Policy Per Item below

Exchange Eligibility

Hair Products:  Items marked "Final Sale" or "Clearance Items" at the time of purchase are not eligible for return. All items returned must be in its original condition in its' original packaging with a copy of original invoice enclosed. Items must be returned within allowed timeframe. Items cannot be worn, chemically treated, cut, washed, or altered in any way, including the removal of tags and labels. If exposed to odors, such as cigarette smoke or perfume, items will not be accepted. Please allow 2 weeks for your return to be processed. You may return or exchange any eligible product postmarked within 30 days of the delivery date. Items received that are not in eligible condition will be returned at your cost, without a refund or exchange applied.

Exchange and Return Policy per Item

Hair Products Exchange Return
Days Allowed 30 days from Delivery Date for unused or unaltered products. Applies only to damaged products.  30 days from Delivery Date for unused or unaltered products. Applies only to damaged products
Restock Fee Product Returned 0-30 Days After Purchase $0 20%
Restock Fee Product Returned 31-60 Days After Purchase No Return Allowed No Return Allowed
Return Shipping Fees Paid By Customer Paid By Customer
All Other Products Exchange Return
Days Allowed 30 Days 30 Days
Restock Fee 20% of Sell Price but does not apply to damaged goods 20% of Sell Price
Restock Applied
Applies to all Returns except for damaged goods being exchange
Apply to all Returns
Return Shipping Fees Paid By Customer except for damaged goods being exchanged Paid By Customer
Exchange Order Shipping Method Standard Ground Shipping, Paid By Customer except for damaged goods being exchanged N/A

Exchange & Return Procedures

We ask that you email sales@ink5shop.com to inform us of the reason for the return/exchange and provide the Invoice number for the purchase. Once your email is received, we will contact you with the next steps. Please note that you have 30 days for a return or exchange claim. 

Initiating a Claim:

How to request a refund/exchange for your order:

Email us a sales@ink5shop.com

In your email, please provide the following Information:

1- The date the package was received

2- Delivery Service Name

3- Tracking Number

4- Order Number

5- Amount paid 

6- Your full name

7-Your email address

8- Your best contact number

6- Describe the issue

Please note that we respond to all emails within 48 hours.

We've outlined practical scenarios that are eligible for after-sales service:

  • Scenario1: Received products exhibit quality issues or arrive damaged during shipping. Solution: In most cases, we will provide a full refund for the affected products or an exchange
  • Scenario2: The package you expected did not arrive. Solution: We will initially assist in tracking your package. If it's determined that the package is lost, we will issue a full refund.
  • Scenario3: Some products are missing from your order. Solution: For the unavailable items, we will issue a full refund.


Please note that due to inventory constraints, some items might be temporarily out of stock. In such instances, we willl notify you and an automatic refund will be processed.

Scenarios Not Covered by After-Sales Service:


Certain circumstances are excluded from after-sales service due to high logistics costs. These include:

  • Disliking or finding the received products unsatisfactory in terms of quality.
  • Selecting the wrong size or color.
  • Providing an inaccurate shipping address, resulting in delivery issues or loss.
  • Being unreachable via phone or email, causing delivery complications.
  • For international deliveries outside of the United States, failing to cooperate with customs clearance leading to package destruction.
  • Requesting package placement in vulnerable locations, leading to loss.

Furthermore, we do not accept returns for non-quality issues or cases without valid evidence.

Note:

Packages subject to shipping and customs duties or those returned without prior negotiation will not be accepted.

Your Responsibility: When shipping the product back to us, you are responsible for properly identifying your returned parcel with your name and current address. Unmarked and unclaimed returned products will be discarded after 30 days.

Additional Disclaimer: For our Delivery Time Window Disclaimer, click here.